Payment and cancellations policy

Day trips:

  1. 35% of the payment will be transferred at the time of booking
  2. The balance will payable up to 7 days before the trip, Unless a different payment method was agreed upon
  3. In case of cancellation, 15 € cancellations and handling fee will be charged (per participant)
  4. Cancellation up to 14 days prior to the trip will be given full refund, except for handling fees that will be charged
  5. Cancellation fees less than 14 days 35%
  6. Cancellation fees  7 days prior to the trip 50%
  7. Cancellation fees 3 days before the trip 100%

 

Excursions of more than one day, Tour planning, and services:

  1. A 35% advance will be paid at the time of booking
  2. 50% of the balance will be paid up to 45 days before the trip
  3. The balance will be paid up to 14 days before the trip, unless a different payment method was agreed upon
  4. In any case of cancellation, 105€ handling fee will be charged per participant
  5. Cancellation of up to 45 days prior to the date of the trip a full refund will be given, excluding the handling fees
  6. Cancellation fees less than 45 days before the trip 35%
  7. Cancellation fees less than 14 days before the trip 50%
  8. Cancellation fees less than 7 days before the trip 75%
  9. Cancellation fees of less than 7 days before the trip 100%
  10. In case the price of the trip includes airfare or services from a third party, the cost of the cancellation will apply according to the supplier’s policy

 

General:

  • All payments are in euros
  • By paying a down payment, the customer agrees to the terms of payment and cancellation
  • There may be changes in timetables that will not affect the trip but may change the order of activities.
  • The route may vary due to weather conditions, local authorities’ instructions, technical malfunctions, or the guide’s decision
  • Important Note – On a trip where the price depends on the size of the group, cancellation of one or more participants may affect the price per person for the rest of the group